Privacy Policy

Introduction

Welcome to NeuroLearn AI, operated by XGen AI ("Company", "we", "our", or "us").

We are committed to protecting the privacy and security of students, parents, tutors, teachers and administrators who use our educational platform.

This Privacy Policy explains how we collect, use, store, disclose and safeguard personal information when you access our website, applications, tutoring services, educational resources, scheduling tools and related services.

By accessing or using NeuroLearn AI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Student Information

• Full name
• Email address
• Account credentials
• Academic level, grade and enrolled subjects
• Learning goals and preferences
• Session attendance and activity history
• Progress reports and performance analytics
• Resource usage data
• Parent or guardian information

Parent & Guardian Information

• Name
• Email address
• Contact information
• Relationship to the student
• Communication preferences
• Billing and booking details

Teacher & Tutor Information

• Full name
• Email address
• Professional biography
• Teaching experience
• Academic qualifications
• Certifications and credentials
• Availability schedules
• Tutoring history
• Payment and payout records

Platform & Technical Information

• IP address
• Device information
• Browser type
• Operating system
• Login activity
• Usage analytics
• Cookies and similar technologies

2. How We Use Information

We use collected information to:

• Create and manage accounts
• Deliver tutoring and educational services
• Schedule and manage lessons
• Verify tutor qualifications
• Process payments and payouts
• Improve learning experiences
• Maintain platform security
• Detect fraud and abuse
• Comply with legal obligations
• Provide customer support

3. Google APIs & Third-Party Integrations

NeuroLearn AI may integrate with Google Sign-In, Google Calendar, Google Meet, Google Cloud Platform, Firebase, payment providers and communication platforms.

Information obtained through Google APIs is used solely to provide requested functionality and is handled in accordance with Google's API Services User Data Policy, including Limited Use requirements.

We do not sell Google user data and do not use Google data for advertising purposes.

4. Student & Children's Privacy

Protecting student information is a core priority. Parents and guardians may request access to student information, correction of inaccurate data, deletion of eligible information and account management assistance.

5. Session Recordings

• Participants will be informed when recordings are enabled
• Recordings are stored securely
• Access is restricted to authorized users
• Unauthorized sharing is prohibited
• Recordings may be retained for educational, quality assurance or safety purposes

6. Information Sharing

We may share information with students, parents, tutors, teachers, administrators, payment processors, hosting providers and regulatory authorities when required.

We do not sell personal information.

7. Data Security

We implement reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration or destruction.

8. Data Retention

We retain information only as long as necessary to provide services, meet legal obligations, resolve disputes and maintain platform integrity.

9. Your Rights

• Access personal information
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Restrict processing
• Request data portability
• Opt out of non-essential communications

10. Cookies & Analytics

We use cookies and analytics technologies to improve performance, understand user behavior and enhance platform security.

11. International Data Transfers

Information may be processed or stored in jurisdictions where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the Last Updated date on this page.

13. Contact Information